Question: Is it possible to send a fax document to more than one email at a time?
Answer: Absolutely, you are able to send to as many emails you would like, both CC or BCC type (the basis of email system) by asking for such extra service from the service provider.

Question: Apart from receiving, can we also send the fax?
Answer: In the case that you wish to send fax, but you have got no fax machine, you can contact the service provider for the Web2Fax or Mail2Fax system.

Question: Why is it not allowed to reply the fax back to the service provider?
Answer: The eFAX system uses one-way emailing because the fax document is often a receiver's private matter that is not necessary to be sent back to the sender. Nevertheless, if the customer would like to contact the service provider to help check the fax of any document, he can forward the file to the service provider's email. That mail will then be checked by a human agent, not a robot.

Question: What are the chances of not receiving fax documents?
Answer:There can be several factors. One is the case when the service provider's system is having a problem. ( The chance is, however, small because there will be a team checking the system 24/7.) More likely cases are when the reciever's email system is full, account expired, the reciever has notified the service provider with the wrong email account, has typed in the wrong receiver code, or incomplete fax sending.

Question: Can the fax be sent via mobile phone? Will there be a problem?
Answer: In the case that the sender (or the service provider with wireless phone system) uses sending and receiving of fax via the wireless gateway regarding of whatever system, GSM, Wi-Fi or PCT, the quality of the document may be low depending of the quality of such wireless communication system. A problem may occur during the sending/receiving moment from distracting signal. Such distraction may be trivial for voice document, but can be big for the quality of fax received.

Question: What is the cause of fax document that appears to be in lines (similar to a barcode)?
Answer: since the service provider is able to provide the service for all kinds of fax, including analog and digital (VOIP), thus the procedures of each kind are different. Such a problem can occur if the service provider uses the wrong procedure of a specific kind of fax.

For this reason, the customer must verify what kind of fax to be used. For instance, most analog systems are T.30, while the VOIP system is often T.38 FOIP (fax over IP) If both kinds are to be used, then maybe separate accounts for receiving should be created for the best quality of the document. This will also depend on what standard does the ITSP that provides the service of VOIP uses.

Question: In case that we put wrong information about the receiver (TO:) or wrong subject or other wrong details, will that be charged?
Answer: In case you use other e-mail systems, which is not the operator’s system, any wrong receivers’ number will not be charged, but the eFAX sending will be failed because the document will be sent to the wrong place. (Your information in the document may be at risk)
In case that you use the operator’s e-mail, the chance of wrong sending will be rare because we provide address book system. Every time you send mail via eFAX system, and press “ confirmation for mail2fax” before sending, there will surely be sent through the system.

For wrong subject, the cost will occure once the mail can be connected to the receiver’s number and the sending time is recorded.

Question: Can we use other e-mail addresses, which is not the operator’s address, for mail2fax status notification?
Answer: Yes, you can. We can send the details about the fax sending status – web2fax or mail2fax to any e-mail address that you want. It can be sent to more than one addresses if you inform us earlier, but at least one address for the notice should be yourid@operator of the eFAX operator.

Question: Can we use PIN FAX NUMBER with other e-mails?
Answer: PIN FAX NUMBER for mail2fax is different from web2fax. 1 pin number of mail2fax can be use for the only one e-mail address because the system is sensitive about security in sending mail process.

Question: How many types of PIN FAX NUMBER?
Answer: For mail2fax, there is only one type, which is prepaid. We will charge you a flat rate. It will be different from web2fax, which offers both prepaid, and postpaid.

Question: Can we retry many sendings?
Answer: The answer will be the same with web2fax (please read FAQ of web2fax).

Question: Is there a limit on the page of document for each sending?
Answer: The answer will be the same with web2fax (please read FAQ of web2fax).

Question: How to buy a pin fax number?
Answer: The answer will be the same with web2fax (please read FAQ of web2fax).

Question: Can we refill the used pin?
Answer: The answer will be the same with web2fax (please read FAQ of web2fax)..

Question: Are customers charged for a failed fax sending?
Answer: The answer will be the same with web2fax (please read FAQ of web2fax).

Question: Can a pin fax number be used with many logins?
Answer: One pin number can be used with many logins or a group-based system as the web2fax service has been designed so that it can be used in a corporation with many divisions under a single pin number (so that it will be easy to manage the cost.)

Question: Can one login be used with more than one pin numbers?
Answer: The answer is yes. Each user can use only one login, and can choose to use different pin numbers for different fax sending, depending on from which pin account the user wishes that particular fax sending to be paid for.

Question: Are we allowed to use the account in sending/receiving faxes from coffee shops, book stores, or Internet cafe'?
Answer: Absolutely. However, the customer may need to have a scanner in case of hard-copy sending. But if necessary, you can send/receive fax from the document file directly. And this is recommended because you will not be required to have any other equipments, there are only a few service providers, and may be a popular fax sending style in the future.

Question: How many types of pin fax number are there?
Answer:
1. Postpaid. This depends on the condition such as paying on times, pages, minutes, and a package of unlimited fax sending.
2. Prepaid for a package.
3. Prepaid according to pages to be sent.
4. Prepaid for an unlimited sending package.

Question: Is it possible to set "retry" for more than one time sending?
Answer: This is an option that can be set depending on the agreement between the service provider and the customer. Different customers may want to have different number of times of retrying allowed. For example, a customer may prefer to know the result of the fax sending instantly, and thus would like to have number of "retrying" times allowed reduced. This is because for each "retry," there will be a delay in the system. The fax can not be resent immediately. The delay occurs because certain problems, including unavailable signal, etc, need to be solved. Normally, the system (default) will set the number of times for "retrying" at 2, the customer can ask to reset this number by contacting the service provider.

Question: Is there a limit for number of pages allowed to be sent each time?
Answer: The system has a limit of 25 pages per time, which is more than enough because on average, there are 5-10 pages of fax sending per time.

Question: How to buy a pin fax number?
Answer: You can buy or refill your pin fax by entering the service provider's website, choose "buy" or "refill" option, and the system will charge you via your credit card. You can also contact the service provider if you would prefer other methods of paying.

(Note: The system of charging via the credit card and the act of transacting through this website has a world standard security.)

Question: Can we refill the used pin?
Answer: Yes. You can refill your pin number in the same way that you buy it. That is, you can enter the service provider's website, choose "refill" from the page, and it's all done. This way, you do not have to continuingly change your pin fax number, and therefore, do not have to keep remembering new pin numbers all the time.

Question: Are customers charged for a failed fax sending?
Answer: The answer will vary with cases and agreements between the user and the service provider. Certain factors affecting are the types of account and the nature of such failure. For example, if the failure is caused by wrong destination number, and the phone gets picked up, then the customer will be charged. If the account is charging according to number of minutes, then the user will be charged according to the number of minutes the phone was picked up. Therefore, it is the user's responsibility to prevent such mistake by thoroughly checks the destination number every time.

Question: Web2Fax has a system of "address book" or "fax number book"?
Answer: For this Web2Fax version 1.0, there is no system of address or fax number book yet. However, these systems will surely be included in the new versions to help prevent the mistakes that can occur when sending fax to the same receivers or when sending fax frequently.

Question: To what countries can we send fax to with this web2fax?
Answer: This will depend on the policies and terms of service of each individual service provider for which areas to be covered. As for faxsky, our service now only covers basic telephone numbers domestically.

FaxSky dot COM is a part of (Internet Telephony Service Provider) ITSP Company focus and provides eFAX services. Find your technology solutions hardware , telephony system , ATA , iPBX , IVR system , softphone , GSM gateway, Wi-Fi phone or wireless model and much more at ITSP Company.